Marketplace Terms of Service

Updated: 13 September 2026

Effective date: 13 September 2026

Status: Published

These Marketplace Terms of Service (“Terms”) govern access to and use of https://www.tabairtrade.com, related applications, communications and services operated under the TabAir brand by TABBDOC AIRCRAFT PTE. LTD., UEN 202623936K (“TabAir”, “we”, “us” or “our”). By creating an account, clicking to accept, listing an item, submitting an enquiry, responding to an opportunity, or otherwise using the platform, you agree to these Terms.

1. Who may use TabAir

• You must be at least 18 years old and legally capable of entering binding contracts. TabAir is intended for businesses and persons acting for commercial, trade, professional or organisational purposes, including companies, partnerships and sole proprietors. It is not designed for purchases primarily for personal, family or household use.
• If you use TabAir for an organisation, you confirm that you are authorised to bind it. You must provide accurate, current information and keep your credentials confidential. You are responsible for activity under your account unless caused by TabAir’s breach of duty.

2. Marketplace role and communications model

• TabAir operates a managed marketplace and communications workflow. Buyers communicate with TabAir; TabAir communicates separately with the relevant Seller or Agent. The platform does not provide a direct Buyer-to-Seller or Buyer-to-Agent messaging channel unless TabAir expressly enables one.
• Communications may include ordinary messages, attachments, reactions, platform-generated cards, status updates, email or browser notifications and operational summaries. TabAir may preserve these records to operate the transaction, maintain security and resolve disputes.
• The party identified in the accepted transaction record as the supplier is the contracting counterparty for the product transaction. This may be a Seller, an Agent supplying or authorised to sell the inventory, or an independent seller introduced or represented by an Agent. TabAir is not the manufacturer, owner or seller of marketplace inventory merely because it reviews a listing, relays communications, helps coordinate documents, shipping or disputes, or charges a platform fee.
• TabAir is not a bank, payment institution, escrow provider, insurer, freight carrier, customs broker, repair station, airworthiness authority or certification body. Nothing on the platform is technical, legal, tax, export-control or airworthiness advice.

3. Registration, verification and account status

• Buyer accounts may be activated following registration and email verification. Seller and Agent registration does not create an unconditional right to list, broadcast, transact or access role-restricted features. Those functions may remain subject to identity, business, product and compliance review.
• TabAir may request government identification, business-registration records, proof of address, beneficial-ownership information, bank-account verification, licences, export permissions, proof of title or authority to sell, product traceability, serial and part information, photographs, maintenance records, release certificates and other reasonably relevant documents.
• TabAir may suspend, restrict, refuse, downgrade or terminate an account or listing where information is missing, expired, false, misleading, inconsistent or unverifiable; where the user fails screening; where activity presents fraud, safety, sanctions, legal or reputational risk; or where these Terms are breached. We may preserve records as required by law.

4. Listings and enquiries

• Sellers and Agents must ensure every listing is accurate, lawful and supported by appropriate records. A listing is an invitation to enquire, not a guarantee of availability or a binding offer unless the parties expressly agree otherwise.
• Prices, quantities, minimum order quantities, condition descriptions, lead times, origin, certification statements and availability are supplied by marketplace participants and may change before a transaction is concluded. Buyers must state their requirements accurately and promptly review quotations and documents.
• TabAir may edit formatting, request clarification, reject, pause or remove listings, but is not obliged to independently verify every statement.

5. Orders and contracts

• A product transaction becomes binding only when the Buyer and the identified supplier agree the commercial terms through the TabAir-managed workflow or another written record accepted by both sides. The record should identify the product, part number, quantity, condition, price, currency, supplier, documents, delivery term, responsible shipping party, taxes and any inspection or return arrangement.
• TabAir may generate summaries or relay confirmations. Those records facilitate the parties’ agreement but do not make TabAir a party to the product sale. If a TabAir record conflicts with a final written agreement accepted by Buyer and supplier, the final accepted agreement controls, except for platform fees owed to TabAir.

6. Payments and fees

• Unless TabAir expressly states otherwise in writing, the Buyer pays the product price directly to the supplier identified in the accepted transaction record. An Agent receives the product price only where the Agent is expressly identified and authorised as the supplier or payee. Users must independently verify payment instructions using a trusted channel before transferring funds. TabAir does not hold the product price in escrow and is not responsible for an incorrect or fraudulent transfer outside its reasonable control.
• The standard platform fee is 8% of the applicable transaction value payable by the Buyer and 8% payable by the Seller. Taxes and payment-provider charges may apply separately. Fees become due at the milestone shown in the platform or in the accepted transaction record.
• Agent commission varies by deal, must be confirmed in writing, and is payable by TabAir subject to the relevant deal terms, receipt of amounts due, compliance checks and absence of fraud, reversal or dispute. No commission is earned merely by registering, submitting a lead or listing an item.
• Platform fees are generally non-refundable once the relevant marketplace, coordination or transaction service has begun, except for duplicate charges, proven billing errors or where mandatory law requires otherwise.
• Optional paid plans, including Seller Pro, are governed by the Seller Terms and Platform Fees, Payments and Refunds Policy. A paid plan does not guarantee approval, verification, ranking, leads, enquiries or sales.

7. Inspection, certification and airworthiness

• TabAir may collect, review or cross-check documents and may ask questions about identity, provenance, condition, certification or authority. This is a risk-reduction measure only and is not a warranty, certification, audit opinion or guarantee.
• The Buyer is responsible for independent technical inspection and for determining identity, authenticity, traceability, title, condition, airworthiness, regulatory acceptability, fitness for purpose and compatibility before installation or use. Only appropriately authorised persons may approve installation or return to service.
• A Seller or Agent must not describe an item as airworthy, certified, overhauled, serviceable or otherwise approved unless the description is accurate and supported by valid documents from an authorised source.

8. Shipping, delivery and risk

• Shipping may be arranged by the Buyer, Seller, Agent or TabAir as agreed for the transaction. The party undertaking or appointing the shipping service is responsible for carrier instructions, dangerous-goods classification, packaging, insurance, export and import formalities, licences, customs declarations, duties and taxes.
• TabAir’s assistance in collecting an address, relaying pickup details, obtaining tracking information or communicating with a carrier does not make TabAir the carrier or transfer the carrier’s obligations to TabAir.
• Title and risk pass according to the agreed Incoterm or other written delivery term. If no term is agreed, the parties must resolve title and risk directly; TabAir does not impose a default transfer rule.

9. Problems, discrepancies and disputes

• A Buyer should inspect promptly and notify TabAir and the supplier of any visible shortage, mismatch, damage or documentary discrepancy within three business days after delivery, where reasonably possible. This notice period supports investigation and does not waive rights that cannot lawfully be waived.
• Product refunds, replacements, credits and chargebacks are matters between the Buyer and Seller or Agent under their agreed terms. TabAir may relay evidence and facilitate discussions but is not required to fund, guarantee or adjudicate a refund.
• Users must preserve packaging, records, photographs, inspection findings, communications and payment evidence. Cooperation by TabAir does not create liability or an obligation to reach a particular outcome.

10. Prohibited conduct

• You must not use TabAir for fraud, deceptive listings, unauthorised goods, money laundering, sanctions evasion, unlawful surveillance, harassment, scraping, credential sharing, malware, interference with security, circumvention of platform fees, or transactions prohibited by applicable aviation, customs, import, export or trade-control law.
• You must not upload confidential or personal information you are not authorised to disclose. Payment details may be shared only through the designated private workflow and only for a legitimate transaction.
• You must not upload malicious files, hidden executable content or material that infringes another person’s rights. Links, GIFs and attachments remain the sender’s responsibility. Ordinary chat is not an authorised channel for passwords, authentication codes, full payment-card data or unnecessary sensitive personal data.

11. Intellectual property

• TabAir and its licensors own the platform, software, design, trademarks and original content. Subject to these Terms, we grant you a limited, revocable, non-transferable right to use the platform for its intended commercial purpose.
• You retain ownership of content you submit. You grant TabAir a worldwide, non-exclusive, royalty-free licence to host, reproduce, format, translate and display that content as reasonably necessary to operate, secure and promote the marketplace and the relevant listing. You confirm you have the rights needed to grant this licence.

12. Availability and changes

• The platform may be interrupted for maintenance, security, third-party outages or events beyond reasonable control. We may change features, workflows or these Terms. Material changes will be notified by reasonable means, which may include an in-platform notice, email or a request to accept updated terms, and apply prospectively from the stated effective date.

13. Disclaimers

• To the maximum extent permitted by law, the platform and all marketplace information are provided “as is” and “as available”. TabAir does not warrant uninterrupted service or guarantee any user, listing, document, transaction, product, payment, shipment, commercial outcome or regulatory approval.
• No review, badge, approval, status or message from TabAir replaces the parties’ own due diligence or creates a guarantee of identity, authority, solvency, title, authenticity, compliance, quality, condition or airworthiness.

14. Limitation of liability

• Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud or fraudulent misrepresentation or any other non-excludable liability under applicable law.
• Subject to the preceding sentence, TabAir is not liable for indirect, incidental, special, punitive or consequential loss; lost profits, revenue, opportunity, goodwill or data; product defects; personal injury or property damage caused by a marketplace product; payment made to the wrong account; carrier acts; customs delay; or the conduct of a Buyer, Seller, Agent or other third party.
• Subject to mandatory law, TabAir’s aggregate liability arising from a particular transaction or event will not exceed the platform fees actually paid to TabAir for that transaction during the twelve months before the event. This cap does not increase because multiple claims are made.

15. Indemnity

• To the extent permitted by law, you will indemnify TabAir and its officers, employees and contractors against third-party claims, regulatory action, loss and reasonable costs arising from your unlawful conduct, breach of these Terms, listing or supply of a product, infringement of rights, inaccurate documentation, tax or trade-control failure, or product-related injury or damage, except to the extent caused by TabAir’s own breach or negligence.

16. Termination

• You may stop using the platform and request account closure. TabAir may suspend or terminate access immediately for serious risk or breach, and otherwise on reasonable notice where practicable. Accrued fees, transaction obligations, confidentiality, intellectual-property provisions, disclaimers, liability terms, dispute provisions and lawful record retention survive closure.

17. Governing law and disputes

• These Terms and non-contractual disputes are governed by Singapore law. Before commencing proceedings, the parties will attempt in good faith for 30 days to resolve the matter through written notice to support@tabairtrade.com.
• Subject to any mandatory law, the courts of Singapore have exclusive jurisdiction. This clause does not prevent TabAir from seeking urgent injunctive relief in another competent court to protect security, confidential information or intellectual property.

18. General

• These Terms, the role terms and policies incorporated by reference form the agreement between you and TabAir. If a role-specific term conflicts with these Terms, the role-specific term controls for that subject.
• You may not assign your account or agreement without TabAir’s consent. TabAir may assign the agreement as part of a reorganisation, financing or transfer of the platform. Invalid provisions will be limited or severed without affecting the remainder. Failure to enforce a provision is not a waiver.

19. Contact

TABBDOC AIRCRAFT PTE. LTD., UEN 202623936K. Registered office: 77 Jurong East Street 13, #09-01, Westmere, Singapore 609653. Legal, privacy and support contact: support@tabairtrade.com.