Shipping, Delivery, Inspection and Disputes Policy

Draft date: 30 July 2026

Effective date: 6 August 2026

Status: Published

This policy provides a common operational framework. Final transaction-specific terms prevail.

1. Shipping responsibility

Buyer, Seller, Agent or TabAir may coordinate shipping as agreed. The transaction record should identify the responsible party, carrier, pickup location, delivery address, cost, insurance and delivery term.

2. Compliance

The responsible party must comply with packaging, dangerous-goods, customs, sanctions, export, import and carrier rules and must ensure documentation is complete.

3. Tracking

Tracking information is supplied by carriers or users. TabAir does not guarantee carrier scans, routes or delivery estimates.

4. Delivery and inspection

The Buyer should inspect identity, quantity, packaging, visible condition and documents promptly. Installation or destructive testing before recording an apparent discrepancy may affect the evidence available.

5. Notice and evidence

Report discrepancies promptly, preferably within three business days, with photographs, packaging, labels, serial numbers, documents and an explanation. This operational period does not override mandatory law or an agreed longer inspection term.

6. Resolution

Buyer and supplier decide refund, replacement, repair, credit, return shipping and other remedies. TabAir may facilitate but does not decide liability. Parties should avoid shipping a return until written instructions and customs treatment are agreed.

7. Escalation

If unresolved, send a written dispute summary and evidence to support@tabairtrade.com. The Singapore-law dispute clause in the Marketplace Terms applies to disputes with TabAir, not necessarily to the separate Buyer–supplier sale unless they adopt it.