Platform Fees, Payments and Refunds Policy

Updated: 13 September 2026

Effective date: 13 September 2026

Status: Published

This policy explains TabAir fees and the distinction between platform fees and product payments.

1. Product payments

The product purchase price is paid directly by the Buyer to the supplier identified in the accepted transaction record unless a separate written arrangement expressly states otherwise. The supplier may be a Seller, an Agent supplying or authorised to sell the inventory, or an independent seller introduced or represented by an Agent. TabAir does not receive, safeguard or escrow the product price.

2. Platform fees

The standard fee is 8% charged to the Buyer and 8% charged to the Seller, calculated on the transaction value specified in the platform record. Applicable taxes and processor charges may be additional.

3. Agent commission

Agent commission varies by deal, is confirmed separately, and is paid by TabAir subject to the Agent Terms.

4. Seller Pro and other paid plans

Seller Pro is an optional paid plan. The checkout page states the current price, currency, taxes, processor charges, included features and access period. Unless checkout expressly states otherwise, Seller Pro is a one-time purchase for 12 months and does not renew automatically.

A pending checkout may be cancelled before payment. Once access is activated, paid-plan charges are generally non-refundable except for duplicate charges, proven billing errors or where mandatory law requires otherwise. Expiry does not automatically delete existing records, but future listing access may return to the then-current free allowance. A paid plan does not guarantee verification, a badge, ranking, leads or sales.

5. Verification

A payment status or uploaded proof records what was reported or reviewed; it is not a bank guarantee. TabAir may require additional evidence and may correct a status where information changes.

6. Refunds

Product refunds are governed by the Buyer–supplier agreement and mandatory law. TabAir may assist communications but does not fund or guarantee product refunds. TabAir platform fees are non-refundable after the relevant service begins, except for duplicate charges, billing error or mandatory law.

7. Chargebacks and set-off

A user must contact TabAir before initiating a chargeback for a platform fee and provide relevant evidence. TabAir may set off undisputed overdue fees or reversals against amounts otherwise payable, including Agent commission, where permitted by law.

8. Currency and tax

Users bear exchange-rate risk and are responsible for invoicing, withholding, GST, VAT, customs and other taxes applicable to them.